Southpaw Solutions for TACTIC
Southpaw’s experienced Professional Services team can help Southpaw supported customers, of any size or complexity, greatly extend the functionality of TACTIC. This significantly increases the speed of development and deployment in comparison to internally developed solutions. Southpaw offers multiple levels of engagement (both onsite and offsite) and on a global basis. Below are the most commonly used:
TACTIC Service Packs
TACTIC Service Packs are offsite professional services purchased in advance. These services can be applied towards any custom development offered by Southpaw. When you need services outside the scope of your support program simply contact Southpaw for a quote and your request will be scheduled and delivered without any additional administration. TACTIC Service Packs are a way to maximize your investment and to reach resolutions quickly and efficiently by tapping into our professional services extensive knowledge base. TACTIC Service Packs can be purchased at anytime as long as you are a supported customer. There is a minimum purchase amount of 3 hours required for each TACTIC Service Pack usage.
Southpaw Webex Sessions
TACTIC Webex sessions are offsite professional services that are purchased in advance. These can be applied towards any topic that your team needs help with. Purchase four 1 hour webex sessions for $250 USD each (a minimum of 4 sessions are required).
Professional Service Solutions
Below are some of the popular Solutions and Training that our dedicated Professional Services team work on literally everyday of the year. These Solutions are available both onsite and offsite anywhere in the world.
TACTIC Workflow Analysis
This is one of the most important steps in the Professional Service process. Years of experience have proven that no two production pipelines are alike. To ensure that TACTIC supports your specific production pipeline, we offer this two-day analysis. In these two-days, one of our high-level tacticians will sit down with your production staff to map out your specific process. Once defined and approved by you on paper, we will then move into the TACTIC deployment portion of our services.
Our Professional Services consultants will assist with the installation of TACTIC according to the specifications outlined in the workflow definition phase. We will then work with your internal administrator to set up users, security settings, and triggers, notifications and other necessary features that will help streamline the production workflow. Customized workflows and data structures will be designed and built according to your individual needs. Basic views/sidebars will be developed.
TACTIC Admin Training
This advanced 2 day session is designed for power users within an organization who will be in charge of configuring TACTIC and integrating it into the production pipeline. Topics include:
- How to add users and configure security settings
- How to design TACTIC’s data structure
- How to work with TACTIC expression language
- How to integrate toolsets into TACTIC
Recommended for all users.
TACTIC Boot Camp
Upon completion of this one (1) day session, your team will have all the foundational information they need to get started with TACTIC. Topics include:
- How to log-in
- How to set up projects
- How to configure sidebars
- How to work with files
- How to access and assign tasks
Recommended for all users. No pre-requirements.
TACTIC Advanced Training
This one (1) day session builds on the Basic Training agenda by focusing more specifically on workflow. Topics include:
- How to customize the sidebars for personal preference
- How to customize page views
- How to send notifications with files
- How to work with other applications
Tools Engineer Support
A Tools Engineer will assist any additional tool integrations that come up after installation and training.
Production Specialist Consultation
A Production Specialist can be called in to consult with management about the workflow, and recommend adjustments to squeeze every ounce of efficiency out of your pipeline.