TACTIC Support

TACTIC Support connects you to our dedicated team of support engineers. Whether you are a small startup or a full blown enterprise our TACTIC Support team has the knowledge and expertise you need. We’re a partner that not only provides fixes but we can also provide advice and expertise on a wide range of topics including workflow, workflow analysis, best practices data management and custom engineering.

Southpaw Technology is committed to the success of our customers. Our excellent service and support team has deep domain experience in the digital production process, and will help you find solutions to any problem, no matter how complex.

Southpaw has various support packages available to meet many needs and budgets from Basic Support all the way to Enterprise/Mission Critical Support.

TACTIC Annual Support

Southpaw has various support packages available to meet many needs and budgets from Basic Support all the way to Enterprise/Mission Critical Support.

 

Support Package Options

Basic

Designed to offer a minimal level of support without urgency.

Advanced

Great for teams that need guaranteed responses to support whenever needed.

Premier

Designed for a business requiring rapid response, reliable up time and a need for some degree of custom development.

Enterprise +

Offers Mission Critical support at all levels of complexity or urgency.
Tickets Accounts 1 3 10 Unlimited
Tickets (monthly) 3 10 Unlimited Unlimited
End User Yes Yes Yes Yes
Setup Yes Yes Yes
System-Admin Yes Yes
Developer Yes Yes
Included Prof services 1 day 3 days
Installation Assistance ½ day 1 day
Custom Releases Yes
Response Times 24 hours 4 hours 1 hour
Guaranteed Resolutions Yes
Phone Yes Yes Yes
Included online 1 hour sessions (yearly) 1 2 4 12
Dedicated Account Management Yes
Dedicated Tactician for Resolutions Yes
Access to Service Packages Yes Yes Yes Yes

Contact us at sales@southpawtech.com for more information.